A woman caused a scene at Orlando International Airport last week after missing several flights, attacking a Southwest Airlines gate agent and damaging equipment in front of shocked travelers.
The incident occurred Thursday when the unidentified passenger attempted to board multiple standby flights but failed to make the list, according to witness Peyton Turberville, who filmed the confrontation and shared details with Storyful.
“She tried to get in through the gate after it closed and they asked her to stop,” Turberville said.
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Video from the scene shows the woman shouting “Are you kidding me?” at a Southwest employee in a pink shirt behind the gate desk. The agent can be seen asking her to step back as she continues to yell. Moments later, she kicks him.
“Ooh that’s assault,” Turberville is heard saying while recording the incident.
The passenger then paces around the gate area, speaking incoherently, before returning to the counter and slamming her hand onto a computer. Witnesses can be heard gasping as the screen shakes.
“Two flights wasted! Three planes! After 45 minutes!” she shouted.
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The employee moved away from the desk as the situation escalated. The woman, still visibly angry, urged onlookers to “call the police” while continuing to argue.
Returning again to the counter, she wound up and punched the computer monitor, knocking it from its stand and onto the desk. She then followed the gate agent around as he tried to avoid further confrontation before eventually walking away from the area.
The footage shows bystanders stunned by the display, with some recording on their phones.
It is not clear whether the woman was taken into custody or if charges have been filed. Southwest Airlines and Orlando International Airport have not released statements regarding the incident.
The video quickly circulated online, drawing widespread attention due to the intensity of the outburst and the physical attack on the airline employee. Witnesses described the scene as chaotic and disruptive, as the gate area was crowded with passengers preparing for flights.
Law enforcement response to the episode has not yet been confirmed, and the identity of the passenger has not been disclosed.
The disturbance at the Orlando terminal adds to a growing list of high-profile confrontations between passengers and airline staff in recent years, with authorities and airlines emphasizing that unruly behavior can result in serious legal consequences, including arrest and federal charges.
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