Social Security Administration (SSA) Commissioner Frank Bisignano said Social Security numbers are vulnerable to exploitation and fraud across multiple government agencies, from the DMV to Medicare.
The former Wall Street executive, confirmed earlier this month after the agency cycled through five leadership changes in five months, said the problem extends far beyond Social Security benefit fraud to encompass the entire federal system where the numbers are used for identification. (RELATED: Social Security Administration Backs Off Phone Cuts After Public Outcry)
“Fraud can happen in many ways. It doesn’t just have to be through Social Security,” Bisignano said in an exclusive interview with the Daily Caller News Foundation. “It could be on the many ways people use a Social Security number to get access … the Social Security number needs to be a lockdown number.”
✅ CONFIRMED: Frank Bisignano as Commissioner of the Social Security Administration pic.twitter.com/kuC0WszzjM
— Rapid Response 47 (@RapidResponse47) May 6, 2025
Bisignano also warned that because social security numbers are used by multiple federal agencies, fraud risks can balloon beyond the social security system. He said he would be trying to find coordinated solutions to head off fraud.
“The job is about building the largest level of integrity, the highest accuracy rate,” he said.
The commissioner said he is implementing artificial intelligence systems and operational overhauls to address these vulnerabilities across the agency’s 500 million annual interactions with Americans. He said current systems fall short of acceptable security standards.
The agency currently operates with a 1% error rate, he said, but Bisignano aims for “five nines” accuracy — 99.999% — comparable to private sector standards.
“If you’re running at something below that, it will give way to mediocrity at best, and will give way to failure and opportunity for bad things to happen,” he said. (RELATED: ‘Are You Out Of Your Mind?’: CNBC Host Unleashes On Dem Rep After He Called Medicare, Social Security ‘Efficient’)
Bisignano has been visiting field offices nationwide to assess operations firsthand, including recent trips to New Jersey locations. He emphasized the importance of understanding ground-level operations before implementing changes.
Social Security Administration (SSA) Commissioner Frank Bisignano stands alongside SSA field office employees in May 2025 in New Jersey.
“I always believed that I need to go see the word to understand the work,” he said. “My job is to help them do their job better and bring the tools.”
In addition, Bisignano rejected Democratic criticism that the Trump administration seeks to cut Social Security benefits, citing his personal background as the son of a World War II veteran and federal agent. (RELATED: Trump Puts Anti-Fraud Expert In Charge Of Social Security After Acting Chief Quits In DOGE Clash)
“The idea that I’d be doing anything other than trying to bolster it up is just crazy,” he said.
The commissioner also announced the agency expects to complete Fairness Act payments by the end of June, delivering benefits to 3.2 million Americans ahead of the initially projected timeline of one year.
“This organization will learn how to execute with excellence,” Bisignano told the DCNF.
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